Wireless and Mobile Technologies Case Study Example | Topics and Well Written Essays - 750 words

Wireless and Mobile Technologies - Case Study idealOne of the ways that system of ruless use wireless technologies to improve business efficiencies is by the development of mobile and electronic computer applications that allow customers to access their services. The technologies are also use in e-commerce where customers can order for goods and services online and come apart their feedback (Smyth & Institution of Electrical Engineers, 2004. At the same time, mobile and wireless technologies improve business efficiency when used to send important information to the customers regarding the companys products and services. In other words, it improves communication and, therefore, enhances business communications. galore(postnominal) businesses use wireless and mobile technologies to int seasonct with their domestic and international customers, especially in the modern era of globalization. Delta implemented a number of wireless and mobile technologies. It installed an in-flight Wi- Fi on the domestic flights as well as smartphone apps with smart features such as tracking of baggage and customer check-in (News.delta.com, 2015). The mobile and wireless technology also include the customer care service via Twitter that runs for 24 hours. Customers also have the top executive to book tickets directly from Facebook. The wireless and mobile technologies utilized by Delta help to improve business efficiency. through with(predicate) the Twitter customer care, customers can be served quickly from the comfort of their homes. The online booking service also helps to shorten transportation costs for the customers to the booking offices. Likewise, the mobile tracking system helps to recover lost and stolen goods. This improves the reliability of the organization to the customer. The technologies also help to ensure that many customers can be served within a short duration. This is remote the case where all the customers are required to visit distinguished offices to g et the services.